Service requests arriving through disconnected channels
The pilot assessment confirms whether this step is available, requires an integration or should remain staff-controlled.
TARAHTECHNOLOGIESBook a demonstrationINTELLIGENCE FOR SERVICE TEAMS
From First Request to the Right Technician.
TARAH can collect service details, classify urgency, coordinate appointment windows and keep customers informed while your team controls assignments.
FIELD AND SERVICE COMPANIESWORKFLOW ASSESSMENT
TBUSINESS-SPECIFIC
ORCHESTRATION
ORCHESTRATION
INTAKECLASSIFYCOORDINATEFOLLOW UP
WHO THIS IS FOR
A workflow designed around your operation.
HVAC, repair, maintenance, trades and other field-service companies coordinating customer intake and mobile teams.
SPECIFIC BUSINESS PROBLEMS
Where TARAH can reduce repetitive coordination.
Urgency and job type classified inconsistently
The pilot assessment confirms whether this step is available, requires an integration or should remain staff-controlled.
Appointment windows repeatedly coordinated by phone
The pilot assessment confirms whether this step is available, requires an integration or should remain staff-controlled.
Technician availability difficult to match
The pilot assessment confirms whether this step is available, requires an integration or should remain staff-controlled.
Completion follow-up missed
The pilot assessment confirms whether this step is available, requires an integration or should remain staff-controlled.
INFORMATION TARAH CAN COLLECT
Better intake creates better decisions.
TARAH collects only the information approved for the workflow. Private customer information requires a secure, authorized backend and appropriate retention controls.
Customer and location details
Captured through the configured telephone, SMS or web intake process.
PILOT CONFIGURATION
Job classification and symptoms
Captured through the configured telephone, SMS or web intake process.
PILOT CONFIGURATION
Urgency and preferred appointment window
Captured through the configured telephone, SMS or web intake process.
PILOT CONFIGURATION
Equipment or site information
Captured through the configured telephone, SMS or web intake process.
PILOT CONFIGURATION
Preferred contact method
Captured through the configured telephone, SMS or web intake process.
PILOT CONFIGURATION
ACTIONS AND HUMAN CONTROL
Move the work forward. Escalate the exceptions.
Create a structured service request
Staff can require approval or take over at this step.
PILOT CONFIGURATION
Apply company-specific routing rules
Availability depends on company rules and connected systems.
PILOT CONFIGURATION
Recommend an available technician or team
Staff can require approval or take over at this step.
OPTIONAL INTEGRATION
Send approved reminders
Availability depends on company rules and connected systems.
OPTIONAL INTEGRATION
Request completion status and escalate unresolved work
Staff can require approval or take over at this step.
OPTIONAL INTEGRATION
TRIGGERUNDERSTANDDECIDEACTWAITFOLLOW UPESCALATECOMPLETE
Integration note: Calendar, CRM, field-service software, telephone and SMS integrations depend on the customer’s systems and permissions.
FREQUENTLY ASKED QUESTIONS
Plan the right pilot.
Can TARAH assign technicians automatically?
It can recommend or assign according to approved rules, availability and integrations. Businesses may require staff approval before dispatch.
Can it handle after-hours requests?
After-hours intake and escalation can be configured around the company’s operating rules.
Does TARAH replace the human dispatcher?
No. TARAH can handle approved repetitive steps, while the business decides where people review, approve, take over or receive an escalation.
Can TARAH answer calls and SMS messages?
Telephone and SMS intake can be configured as part of a pilot or deployment. Availability depends on the selected integrations, telephone setup and operating rules.
Can TARAH be customized for our company?
Yes. Each workflow can be configured around your contacts, service regions, equipment, intake questions, approval rules, operating hours and escalation process.