Callers under stress providing incomplete details
The pilot assessment confirms whether this step is available, requires an integration or should remain staff-controlled.
TARAHTECHNOLOGIESBook a demonstrationINTELLIGENCE FOR TOWING
Turn Urgent Calls Into Clear, Actionable Tow Requests.
TARAH can structure caller information, classify urgency, coordinate an available driver and keep staff involved when a tow needs judgment or escalation.
TOWINGWORKFLOW ASSESSMENT
TBUSINESS-SPECIFIC
ORCHESTRATION
ORCHESTRATION
INTAKECLASSIFYCOORDINATEFOLLOW UP
WHO THIS IS FOR
A workflow designed around your operation.
Towing companies handling breakdowns, incidents, scheduled moves and high-volume telephone intake.
SPECIFIC BUSINESS PROBLEMS
Where TARAH can reduce repetitive coordination.
Location and destination details captured inconsistently
The pilot assessment confirms whether this step is available, requires an integration or should remain staff-controlled.
Urgent calls competing with routine work
The pilot assessment confirms whether this step is available, requires an integration or should remain staff-controlled.
Slow driver selection and notification
The pilot assessment confirms whether this step is available, requires an integration or should remain staff-controlled.
Customers calling back for status updates
The pilot assessment confirms whether this step is available, requires an integration or should remain staff-controlled.
INFORMATION TARAH CAN COLLECT
Better intake creates better decisions.
TARAH collects only the information approved for the workflow. Private customer information requires a secure, authorized backend and appropriate retention controls.
Caller identity and callback information
Captured through the configured telephone, SMS or web intake process.
PILOT CONFIGURATION
Breakdown or incident location
Captured through the configured telephone, SMS or web intake process.
PILOT CONFIGURATION
Destination and vehicle description
Captured through the configured telephone, SMS or web intake process.
PILOT CONFIGURATION
Urgency, accessibility and tow requirements
Captured through the configured telephone, SMS or web intake process.
PILOT CONFIGURATION
Customer status questions
Captured through the configured telephone, SMS or web intake process.
PILOT CONFIGURATION
ACTIONS AND HUMAN CONTROL
Move the work forward. Escalate the exceptions.
Create a structured tow request
Staff can require approval or take over at this step.
PILOT CONFIGURATION
Classify urgency using company rules
Availability depends on company rules and connected systems.
PILOT CONFIGURATION
Recommend an available qualified driver
Staff can require approval or take over at this step.
OPTIONAL INTEGRATION
Notify staff or a driver
Availability depends on company rules and connected systems.
OPTIONAL INTEGRATION
Send approved customer updates and escalate exceptions
Staff can require approval or take over at this step.
OPTIONAL INTEGRATION
TRIGGERUNDERSTANDDECIDEACTWAITFOLLOW UPESCALATECOMPLETE
Integration note: Telephone, SMS, mapping, driver availability and existing towing software may be optional integrations for a deployment.
FREQUENTLY ASKED QUESTIONS
Plan the right pilot.
Can TARAH decide which calls are emergencies?
TARAH can apply customer-defined intake and escalation rules, but emergency handling and sensitive decisions should remain subject to the company’s approved process.
Can a dispatcher take over a call?
Yes. Human handoff can be included wherever the business requires it.
Does TARAH replace the human dispatcher?
No. TARAH can handle approved repetitive steps, while the business decides where people review, approve, take over or receive an escalation.
Can TARAH answer calls and SMS messages?
Telephone and SMS intake can be configured as part of a pilot or deployment. Availability depends on the selected integrations, telephone setup and operating rules.
Can TARAH be customized for our company?
Yes. Each workflow can be configured around your contacts, service regions, equipment, intake questions, approval rules, operating hours and escalation process.